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Enercon Services
ENERCON SERVICE is a synonym for excellence in Customer Service. Multi disciplined with a solid reputation for modernization, quality, receptiveness, and commitments to care imbibing SEM (Strategic Enterprise Management) & CRM (Customer Relationship Management).
Wind turbines are expected to operate for 20 years in all kinds of weather.That is what makes it so important to carry out regular services. The resources are always up-to-date with the most recent development; they are about providing service round the (24x7) clock without delay, always subject to the highest priority to safety as well as quality and timeliness to ensure the 99.99% of service level.
- The ENERCON Wind Energy Converters (WEC’s) with its’ peripheral power transmission components sum up to be a ‘Wind Power Plant (WPP)’ - an industrial plant producing ‘Electricity’ as it’s end product.
- ENERCON SERVICE is configured in a scientific manner with clique of resources to gain optimum performance & productivity…. & to administer continual improvement throughout the lifecycle of the WPP…. And thus ensure lifetime care of our Customer’s investments.
The service departments decentralized as four zones in India, namely Southwest, Southeast, Central & northwest to care the customers respectively.
- The SERVICE net is woven & spread across the country with its resources of competent Manpower, backup Material & Machinery through controlled Methods of operation & state of the art communication Media. These integrated resources provide the service crew with an opportunity to harness power in all odds & evens... & thus excel in WPP performance management.
The elemental integration amongst R&D, Technology, Manufacturing, service and our upgradation process helps our customers optimize & improve the operational reliability and efficiency of the wind turbines over their full lifetime.
Strategic Objectives & Goal:
There are three strategic objectives, which govern our service delivery;
- Achieve excellence in customer service and wind power plant operations across the wind industry, worldwide.
- Provide a safe and secure net for our esteemed customers (ROI), whereby there are no surprises in terms of breakdowns / unscheduled downtime.
- Stay tuned to maintain a customized customer focus – in other words, optimize our sensitivity to individual customer needs, by way of a closed loop feedback mechanism.
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Enercon India Limited
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Testimonials
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They have a dynamic, dedicated and professional team to take care of the investors...
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Case Studies
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We are very happy and would like to appreciate the joint efforts...
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